IT services relocates location in Volpe Library

The Angelo & Jennette Volpe Library underwent changes over winter break regarding the location of the Information Tech desk and the services it provides.

Starting this semester, all IT services including checking out laptops and other technological equipment will be available to students at the circulation desk during regular library hours.

“I think it’s more efficient to have all of the items to be checked out in the same place, as opposed to having the library IT desk behind the front desk like before,” sophomore Emily Wiedemann said.

Also new to the Volpe Library is a printer with scanning and copying capabilities. Students now have the ability to scan papers, punch holes and collate printed papers at no extra cost. Copies cost 8 cents per sheet, the same as normal printing.

Stapling print jobs, another feature included in the printer, it will cost a penny per print job, according to Joshua Knight, Academic & Client Technologies manager.

“It doesn’t matter how many staples you use,” he said. “The price remains the same for each print job.”

Knight also mentioned that the new printer is currently in trial mode, and that if found to be beneficial to students and the library, the library staff will be replacing all of the black and white Xerox printers in the Library Learning Commons with similar brand printers.

When asked about the factors that went into deciding to consolidate the IT desk with the circulation desk, Volpe Library’s Public Service Coordinator Sharon Holderman mentioned that the No. 1 complaint students had was that the IT desk closed too early. This was the “driving force” to adding IT services to the front desk.

“The only changes we’ve made are the location and hours,” she said.

Holderman said that the library is always open to changes and encourages feedback by students. The library’s website features a feedback link for suggestions students and faculty may have. The suggestions are received by the Library Dean, Dr. Doug Bates, and are implemented by the library’s staff if and when possible.

“We don’t know what students want or need unless they tell us,” Holderman said.